The Concierge service has been specially designed to allow exhibitors to focus their efforts on what truly matters: generating business, strengthening relationships, and increasing brand visibility. Our goal is to revolutionize the exhibitor experience by eliminating operational concerns and maximizing results.
We take charge of execution to ensure an excellent experience for the exhibitor—from managing the booth and handling strategic negotiations with suppliers to implementing high-impact marketing initiatives that convert visitors into customers. Our specialized team works behind the scenes so that your company can shine on the main stage.
• Prime
• CS
• Select
• Pre-event
• Post-event
“Participating in the Marketing Concierge program was very positive for São Rafael. The initiative provided us with valuable strategic support in the post-event phase, particularly through the sending of WhatsApp messages. Combined with our own internal efforts, this allowed us to maintain engagement with leads in an efficient and targeted manner. Furthermore, the Informa team’s work in filtering and qualifying contacts significantly optimized our time.”
Roanna Marques – São Rafael
“The experience with the Concierge service was excellent. Filling out the briefing was very intuitive, and once the creative assets were ready, we shared them on social media and with our clients. Thanks to these materials, we were able to attract many clients to visit us at the trade show.” – Thais Lima, SOTI “It was a surprising experience, with results far exceeding our expectations! Communication with the team was easy, and they were incredibly quick to respond! The quality of the creative work was outstanding! We saw a very significant number of views and a great response! Excellent! I highly recommend it.”
Antônio Rocha – D Brasil Automação
Priority service ensures that clients receive dedicated attention and support throughout the entire event planning and execution process, with a specialized team assigned to address the exhibitor's specific needs.
We recommend contracting the service during the renewal period, in order to gain as much lead time as possible for organizing invested funds and planning actions in the most effective way.
Concierge Prime encompasses the recommendation, briefing, and contracting of all key operational services throughout the exhibitor’s journey, as well as full management and utilization of the Client Portal, E-Commerce system, and Digital Platform. Concierge Select, on the other hand, is designed for exhibitors who have already secured a stand builder and/or a booth design, but still require assistance with the management of digital tools and other services and providers (such as security, cleaning, catering, internet, etc.).
All billing resulting from service contracts and purchases made via the e-commerce platform is processed directly against the exhibitor’s corporate tax ID (CNPJ), with most payment due dates mutually pre-agreed upon to help facilitate their cash flow.
The creative package includes up to 10 designs in formats for social media (Instagram, Facebook, LinkedIn) and digital use.
No. Marketing formats for social media and digital channels are already pre-established.
The lead activation service takes place post-event and involves sending messages via WhatsApp to a base of up to 500 leads—categorized within the LEADSTER platform—with the goal of filtering the leads generated during the event.
Artwork will be created based on the brief provided by the exhibitor. Once the design is approved by the client, 500 double-sided leaflets will be produced. These will be available for pickup at the CAEX Concierge starting from the first day of the decoration setup.
Consulting is a specialized guidance service designed to make your brand stand out. It includes a 1-hour online meeting to define your company’s objectives and needs. Within 10 business days of this meeting, we will provide a personalized plan—delivered in writing—outlining suggested channels, messaging, and actions, with a detailed explanation to be shared during a follow-up call.
